Privacy Policy & Terms of Use

Privacy Policy

1. Information We Collect

For Workers:

• Personal identification (name, birthdate, gender)
• Contact information (phone number, email, address)
• Professional qualifications and TESDA certifications
• Government-issued IDs and clearances
• Employment history and work experience
• Service capabilities and skills
• Location data during service delivery

For Customers:

• Name and contact information
• Service delivery addresses
• Service preferences and history
• Payment information
• Feedback and ratings

2. How We Use Your Information

• Account creation and management
• Service matching and delivery
• Payment processing
• Identity and qualification verification
• Communication about services
• Platform improvement and optimization
• Safety and security measures
• Legal compliance

3. Information Sharing

We may share information with:

• Workers and customers (limited to service-related information)
• Payment processors
• Identity verification services
• Government agencies when required by law
• TESDA for certification verification

4. Data Security

• Encrypted data storage and transmission
• Regular security audits
• Access controls and monitoring
• Secure payment processing
• Privacy-trained staff

5. Your Rights

• Access your personal information
• Update or correct your data
• Request data deletion
• Opt-out of marketing communications
• Data portability

Terms of Use

Below is our complete Terms of Use document. You can view it directly on this page or download it for your records.

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Cancellation Policy

At Trabahadoor, we understand that plans can change. Our cancellation policy is designed to be fair to both customers and service workers while maintaining the integrity of our platform.

For Customers

If you need to cancel a scheduled service:

1. Open your Trabahadoor app and navigate to your upcoming appointments
2. Select the service you wish to cancel
3. Tap the "Cancel Service" button
4. If possible, provide a reason for cancellation to help us improve our service
5. Communication with your assigned service worker about your cancellation is encouraged

Please note: Repeated last-minute cancellations may affect your customer rating on the platform.

For Service Workers

If you need to cancel a service you've accepted:

1. Open your Trabahadoor provider app and navigate to your upcoming jobs
2. Select the service you cannot perform
3. Tap the "Cancel Service" button
4. Provide a detailed reason for the cancellation
5. We strongly encourage you to message the customer directly to explain the situation

Please note: Frequent cancellations by service workers may affect their visibility and ranking on the platform.

Refund Process

For pre-paid services:

• Cancellations made more than 2 hours before the scheduled service will receive a full refund
• Cancellations made less than 2 hours before the scheduled service will receive a refund minus the ₱150 cancellation fee
• Refunds are typically processed within 3-5 business days, depending on your payment method

No-Shows

If a customer or service worker fails to show up without any communication:

• Customers who don't show up for a scheduled service may be charged the full service amount
• Service workers who don't show up for a confirmed job may face temporary suspension from the platform

Exceptional Circumstances

We understand that emergencies happen. In cases of documented emergencies (medical emergencies, natural disasters, etc.), the cancellation fee may be waived. Please contact our customer support team at hello@trabahadoor.com with relevant documentation.