We keep it straight.

1. Acceptance of Terms

By creating an account, downloading the Trabahadoor app, or using any part of our platform, you agree to these Terms of Use in full. If you don't agree, please don't use the platform.

These terms constitute a binding agreement between you and Advanced Thinkers, Co. (operators of Trabahadoor), governed by the laws of the Republic of the Philippines. Any dispute arising from your use of the platform shall be subject to the jurisdiction of the appropriate courts in Tacloban City, Leyte.

2. Who Can Use Trabahadoor

You may use Trabahadoor if you:

• Are at least 18 years old.
• Have a valid Philippine mobile number.
• Are located in or requesting services in an area where Trabahadoor operates.
• Have not had a Trabahadoor account previously suspended for violations.

For workers, additional requirements apply: you must hold a valid TESDA National Certificate for your service category, submit a current NBI Clearance and government-issued ID, and pass our onboarding review before being listed as active.

3. What Trabahadoor Is - and Isn't

Trabahadoor is a marketplace platform. We connect customers with independent skilled workers. We are not an employer of the workers on the platform, and workers are not employees, agents, or representatives of Advanced Thinkers, Co.

The actual service is performed by the worker, not by Trabahadoor. We verify credentials and facilitate the connection - but the working relationship is between the customer and the worker.

4. Your Account

One phone number, one account. You are responsible for all activity under your account. Keep your OTP codes private - if you suspect unauthorized use, contact us immediately at hello@trabahadoor.com.

You agree not to:

• Create multiple accounts or impersonate another person.
• Share your account with anyone else.
• Use automated bots, scrapers, or scripts to interact with the platform.
• Attempt to reverse-engineer, hack, or interfere with Trabahadoor's systems.

5. Rules for Customers

• Book honestly. Only book services you genuinely intend to proceed with. Frivolous or repeated cancellations may result in booking restrictions.
• Be at the location. If you schedule a job at a specific address, ensure someone is present and accessible at the agreed time.
• Pay the worker in full, on completion. Right now you pay your worker directly - cash, e-wallet (GCash, Maya), or bank transfer - for the amount agreed at booking. Once in-app online payment launches, you'll be able to pay through the app instead. Either way, always settle against a booking made in the app so the job, the price, and any dispute are on record.
• Don't take the booking off-platform. Paying your worker directly is fine and expected. Arranging future jobs with a matched worker outside the app - to skip the booking, the price record, or the platform commission - is not.
• Treat workers with respect. Harassment, verbal abuse, or threats toward workers are grounds for immediate account suspension.
• Leave honest reviews. Reviews must reflect your genuine experience. Incentivized, fabricated, or malicious reviews are prohibited.

6. Rules for Workers

• Keep your credentials current. Your TESDA certificate and NBI Clearance must remain valid. Expired documents must be updated promptly or you'll be set to inactive until renewed.
• Show up. Accept only jobs you can genuinely fulfill. Unexplained no-shows directly hurt customers and your worker rating.
• Communicate through the app. Use in-app chat for all job communications. Do not solicit customers to contact you outside the platform or book directly to avoid commissions.
• Maintain professional standards. Arrive on time, in presentable appearance. Deliver the service agreed upon at the listed quality standard.
• Do not misrepresent your skills. Only apply for jobs within your verified TESDA qualification categories.
• Accept the commission structure. Trabahadoor's commission is set by your Area Partner (typically 10-14% of the job cost) and is shown in the app. It is automatically deducted from your wallet credits when a job completes, so keep enough credit in your wallet to stay eligible for jobs. Commission rates are non-negotiable per-job.

7. Payments and Wallet

How payment works today. Customers pay workers directly on job completion - cash, e-wallet (GCash, Maya, and similar), or bank transfer - for the amount agreed at booking. Trabahadoor does not sit in the middle of that payment.

Trabahadoor operates an in-app wallet system for platform commission. When a job completes, the applicable commission is automatically deducted from the worker's wallet credits. Workers are responsible for keeping enough wallet credit to cover commission; low-balance notifications are sent, and job eligibility may be restricted while the balance is insufficient. Every deduction is recorded in the app with the job ID, job cost, commission rate and amount, and remaining balance.

Coming later: in-app online payment. Trabahadoor is building integrated online payment. Once it launches, customer payments will be processed through the platform and worker earnings (net of commission) will be disbursed on the schedule shown in the app. Workers will receive at least 60 days' advance notice before that transition, and both methods may run side by side during it.

Wallet top-ups, minimum withdrawal thresholds, and processing times are communicated in the app. In the event of a refund (due to dispute resolution), Trabahadoor reserves the right to deduct refunded amounts from the relevant worker's wallet. Where commission was already deducted on a job that is later refunded, that commission is credited back to the worker's wallet.

Because payment currently passes directly between customer and worker, Trabahadoor is not liable for the settlement of cash or e-wallet payments made outside the app's payment processing - but we will help facilitate resolution through our dispute process. Both parties are encouraged to confirm the job in the app on completion so there is a record of what was agreed.

Trabahadoor is not a bank or financial institution. Wallet balances are held in trust for platform participants and are not insured by the Philippine Deposit Insurance Corporation (PDIC).

8. Cancellations and Disputes

Either party may cancel a job before work begins. Cancellation policies (including any applicable fees) are displayed at the time of booking and may vary by service category. See the Cancellation Policy tab for the full details.

If a dispute arises between a customer and worker, both parties should first attempt to resolve it directly via in-app chat. If unresolved, either party may raise a formal dispute through the app or by emailing hello@trabahadoor.com. Trabahadoor's decision on platform-level disputes (such as refunds or account actions) is final.

9. Prohibited Conduct

The following are grounds for immediate suspension or permanent ban:

• Submitting falsified TESDA certificates, clearances, or government IDs.
• Any form of fraud, scamming, or financial manipulation on the platform.
• Harassment, threats, discrimination, or physical harm toward any platform user.
• Soliciting customers to transact outside the platform to evade commissions.
• Attempting to manipulate review scores through fake reviews or coercion.
• Using the platform for any illegal activity under Philippine law.

10. Limitations of Liability

Trabahadoor facilitates connections - we do not guarantee the quality, safety, or outcome of any specific service. We verify credentials, but we are not liable for the actions of individual workers once on-site.

To the fullest extent permitted by Philippine law, Advanced Thinkers, Co. shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to property damage, injury, or loss of income.

Our maximum liability to any user for any claim arising from these terms shall not exceed the amount you paid for the specific transaction giving rise to the claim.

11. Changes to These Terms

We may update these Terms of Use as the platform grows or as law requires. Updates will be posted here with a revised "Last updated" date. Continued use of the platform after changes take effect means you accept the updated terms. For material changes, we'll send an in-app notification.

12. Contact Us

Governed by the Terms of Service

This Cancellation Policy forms part of, and is governed by, the Trabahadoor Terms of Use (the "Agreement"). By using the platform, you agree to follow these cancellation terms.

1. Cancellation Guidelines

• Free cancellations are available up until 2 hours before the scheduled service time.
• Cancellations made less than 2 hours before the scheduled service incur a ₱150 cancellation fee, treated as liquidated damages agreed upon in the contract.
• The cancellation fee must be settled before you book any future service on the platform. Failure to pay may result in suspension or restriction of platform access.
• This policy applies equally to all users, without discrimination.

2. For Customers

• To cancel a scheduled service, open your Trabahadoor app, go to upcoming appointments, select the relevant service, and tap "Cancel Service."
• Providing a reason for cancellation is encouraged. It helps us improve service quality.
• Letting your assigned worker know directly is recommended, but it does not replace cancelling officially through the app.

3. For Service Workers

• To cancel a service you have accepted, open your provider app, select the service, tap "Cancel Service," and give a detailed reason.
• Notify the customer directly about the cancellation as promptly as you can.

4. App Credit, Fees, and Cancellations

• When app credit is used as provisional payment pending cash settlement, cancellation fees and refunds are applied against the app credit balance first.
• If app credit was used but not yet repaid in cash, a cancellation fee may reduce the outstanding app credit balance.
• Customers must settle any negative app credit balance that results from cancellations or penalties to avoid suspension or restriction of platform access.
• Trabahadoor is not liable for disputes arising from cash payments made directly between customers and workers, but will help facilitate resolution through its dispute process.

5. Refund Process

• Pre-paid services cancelled more than 2 hours before the scheduled time receive a full refund.
• For cancellations less than 2 hours prior, the refund is the amount paid minus the ₱150 cancellation fee.
• Refunds are processed within 3 to 5 business days, depending on the payment method.
• Refunds involving app credit are adjusted based on the repayment status of the credit balance.

6. No-Shows

• Customers who fail to show without any communication may be charged the full service amount.
• Workers who fail to show may face account suspension or other platform sanctions.

7. Exceptional Circumstances (Force Majeure)

• Emergencies such as medical conditions or natural disasters may warrant a waiver of the cancellation fee.
• Waiver requests must be submitted in writing to customer support at hello@trabahadoor.com, with appropriate documentation.

8. Disputes and Privacy

Any dispute over cancellation fees or refunds is handled through the dispute resolution process described in the Terms of Use. All cancellation-related communications and data are managed in line with our Privacy Policy.

9. Customer Support

For any questions about cancellations, contact customer support at hello@trabahadoor.com.

1. Coverage and Scope

This policy applies to disputes arising from:

• Service-related complaints, such as poor workmanship or incomplete jobs.
• Payment issues, including refunds and additional charges.
• Cancellations and no-shows.
• Property damage caused by a Worker.
• Breach of platform rules by Customers or Workers.

Trabahadoor does not mediate disputes involving personal issues outside of platform use, services booked outside Trabahadoor, or criminal offenses, which should be reported to local authorities.

2. General Dispute Resolution Process

Step 1: Direct Communication

The Customer and Worker should first try to resolve the issue through direct communication on the Trabahadoor platform. Customers should clearly explain the concern, and Workers should respond professionally. Most issues are resolved at this stage.

Step 2: Filing a Dispute

If direct communication doesn't resolve things, the concerned party must file a dispute through the Trabahadoor Support Center within 48 hours after job completion, providing the Job Order ID, dispute details, supporting evidence (photos, videos, messages, or receipts), and the resolution being sought.

Email disputes to disputes@trabahadoor.com. We'll acknowledge receipt within 24 hours and begin our review.

Step 3: Mediation and Investigation

Our Dispute Resolution Team reviews the evidence and may request additional details from both parties, who are expected to respond within 3 business days. We may also schedule a mediation call or chat to help reach a resolution.

Most disputes are resolved within 5 to 7 business days. Complex cases may take up to 14 business days. Decisions are based on the service agreement and job order details, Customer and Worker ratings and history, and compliance with platform policies.

Step 4: Final Decision

Depending on the case, Trabahadoor's final decision may include a full or partial refund, reassignment of the job to another Worker (with Customer consent), a penalty or suspension for a Worker who violated policy, or an account warning or ban for repeated violations.

Trabahadoor's decision is final and binding for platform-related disputes.

3. Special Dispute Cases

3.1 Property Damage Claims

• The Customer must report damage within 24 hours after service completion.
• Trabahadoor reviews Worker responsibility based on the evidence provided.
• If responsibility is confirmed, the Worker must compensate the Customer or face platform penalties.
• If responsibility can't be determined, Trabahadoor may offer partial compensation at its discretion.

3.2 Payment and Refund Disputes

• Refund requests must be made within 48 hours of service completion.
• Eligibility is assessed under the Cancellation Policy.
• Approved refunds are processed within 7 to 10 business days.

3.3 Customer No-Show Cases

• If a Customer is unavailable, the Worker must wait at least 30 minutes before reporting a no-show.
• Trabahadoor may charge a cancellation fee to compensate the Worker.

3.4 Worker No-Show Cases

• If a Worker fails to appear without prior notice, the Customer should report it immediately.
• Trabahadoor will help rebook another Worker or issue a refund.
• Repeated Worker no-shows will lead to account suspension.

4. Legal Compliance and Jurisdiction

Trabahadoor follows Philippine law when it comes to dispute resolution, including the Consumer Act of the Philippines (RA 7394) for consumer rights protection, the Alternative Dispute Resolution Act (RA 9285) for non-litigation resolution, and the Data Privacy Act (RA 10173) to protect personal information.

Disputes that require legal escalation are governed by Philippine law, and any legal action will be filed in the courts of Tacloban City, Leyte.

5. Consequences for Policy Violations

Trabahadoor enforces penalties for users who abuse the dispute system:

Trabahadoor reserves the right to investigate violations and take appropriate action.

6. Contact Information