Legal Documents

We keep it straight.

No fine print traps. No jargon walls. Here's exactly what we collect, how we use it, and what you're agreeing to when you use Trabahadoor.

Last updated: April 30, 2026

The short version

✦ We collect only what's needed to run the platform.
✦ Your phone number is your login - we keep it private and never sell it.
✦ Worker location is only tracked during an active job.
✦ We don't sell your data to advertisers. Ever.
✦ You can request deletion of your account and data anytime.

1. Who We Are

Trabahadoor is a service marketplace operated by Advanced Thinkers, Co., a partnership registered under the laws of the Republic of the Philippines, with principal offices at 007 Kalipayan Road, Sagkahan District, Barangay 62-B, Tacloban City, Leyte 6500. When we say "Trabahadoor," "we," "us," or "our," we mean Advanced Thinkers, Co.

Questions about this policy? Email us at hello@trabahadoor.com.

2. What We Collect - and Why

Phone number

Your account identity. Used for OTP sign-in and service notifications.

Full name, email, profile photo

Displayed on your profile so customers and workers can identify each other.

Gender

Optional. Some services allow customers to request a preferred gender for comfort and safety.

Location (city/barangay)

To match you with workers or jobs in your area.

Real-time GPS location (Workers only)

Shared with the customer during an active job only. Not stored after job completion.

TESDA certificates, NBI Clearance, government ID (Workers only)

Required for worker verification. Stored securely; not displayed publicly.

Wallet balance and transactions

To process payments and maintain an auditable record of your earnings or bookings.

Device ID and FCM token

To send push notifications. You can disable these in your phone settings.

Job order history and reviews

For service quality monitoring and your own records.

We do not collect: credit card numbers (payments go through authorized payment processors), social media logins, browsing history, or device contacts.

3. How We Use Your Data

We use your information to:

Run and improve the Trabahadoor platform and mobile apps.
Verify worker identities, qualifications, and clearances before onboarding.
Match customers with appropriately skilled workers in their area.
Process payments, compute commissions, and maintain wallet records.
Send job status updates, booking confirmations, and important account notices via SMS and push notification.
Monitor service quality, investigate complaints, and resolve disputes.
Comply with applicable Philippine laws and government regulations.

We do not use your data for advertising profiling, and we do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Who Sees Your Data

Other platform users

When you book a job, the assigned worker sees your name, city, and job details. When you apply for a job, the customer sees your name and profile. Reviews are visible to other users. Phone numbers are never shown between users - all communication goes through the in-app chat.

Area Partners

Our authorized Area Partners (local operators in each city) can access aggregate operational data for their area - job volumes, worker counts, and service metrics. They do not have access to your individual personal information or wallet data.

Service providers

We use trusted third-party services (cloud storage, push notification services, SMS gateways, payment processors) to operate the platform. These providers are bound by data processing agreements and may only use your data for the services they provide to us.

Government authorities

We will disclose personal information if required by Philippine law, a valid court order, or a lawful request from government agencies - and only to the extent required.

5. How Long We Keep Your Data

We keep your account data for as long as your account is active. If you request account deletion, we will erase your personal information within 30 days, except where we are required to retain certain records (such as transaction logs) under Philippine law for up to 5 years.

Worker GPS location data captured during a job is used in real time and is not retained as a searchable historical log after the job is closed.

6. How We Protect Your Data

Your data is stored on encrypted cloud infrastructure (AWS S3 with access controls), transmitted over HTTPS/TLS, and access is restricted to authorized personnel on a need-to-know basis. OTP codes expire within minutes and cannot be reused.

Despite these measures, no system is 100% immune to breaches. In the event of a data incident that affects you, we will notify you in accordance with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act 10173).

7. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the right to:

Be informed - know what data we hold about you and why.
Access - request a copy of your personal data.
Correct - update inaccurate or incomplete information.
Erase - request deletion of your account and data.
Object - opt out of specific processing activities where allowed by law.
Complain - file a complaint with the National Privacy Commission (NPC) at privacy.gov.ph.

To exercise any of these rights, email us at hello@trabahadoor.com with the subject line "Data Privacy Request." We'll respond within 15 business days.

8. Children's Privacy

Trabahadoor is not intended for anyone under 18 years old. Worker applicants must be at least 18 to register. If we become aware that a minor has created an account, we will delete the account and associated data promptly.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or Philippine law. When we do, we'll update the "Last updated" date at the top and - for significant changes - send a notification through the app. Continued use of the platform after the effective date means you accept the updated terms.

The short version

✦ Use the platform fairly and honestly - no fake accounts, no manipulation.
✦ Workers must be TESDA-certified and maintain their own professional standards.
✦ Payments flow through the platform - no off-app deals with matched workers.
✦ Reviews must be honest. Gaming the rating system is grounds for removal.
✦ We can suspend accounts that violate these terms - with or without prior notice for serious violations.

1. Acceptance of Terms

By creating an account, downloading the Trabahadoor app, or using any part of our platform, you agree to these Terms of Use in full. If you don't agree, please don't use the platform.

These terms constitute a binding agreement between you and Advanced Thinkers, Co. (operators of Trabahadoor), governed by the laws of the Republic of the Philippines. Any dispute arising from your use of the platform shall be subject to the jurisdiction of the appropriate courts in Tacloban City, Leyte.

2. Who Can Use Trabahadoor

You may use Trabahadoor if you:

Are at least 18 years old.
Have a valid Philippine mobile number.
Are located in or requesting services in an area where Trabahadoor operates.
Have not had a Trabahadoor account previously suspended for violations.

For workers, additional requirements apply: you must hold a valid TESDA National Certificate for your service category, submit a current NBI Clearance and government-issued ID, and pass our onboarding review before being listed as active.

3. What Trabahadoor Is - and Isn't

Trabahadoor is a marketplace platform. We connect customers with independent skilled workers. We are not an employer of the workers on the platform, and workers are not employees, agents, or representatives of Advanced Thinkers, Co.

The actual service is performed by the worker, not by Trabahadoor. We verify credentials and facilitate the connection - but the working relationship is between the customer and the worker.

4. Your Account

One phone number, one account. You are responsible for all activity under your account. Keep your OTP codes private - if you suspect unauthorized use, contact us immediately at hello@trabahadoor.com.

You agree not to:

Create multiple accounts or impersonate another person.
Share your account with anyone else.
Use automated bots, scrapers, or scripts to interact with the platform.
Attempt to reverse-engineer, hack, or interfere with Trabahadoor's systems.

5. Rules for Customers

Book honestly. Only book services you genuinely intend to proceed with. Frivolous or repeated cancellations may result in booking restrictions.
Be at the location. If you schedule a job at a specific address, ensure someone is present and accessible at the agreed time.
Pay through the platform. All payments must go through the Trabahadoor wallet or authorized payment channels - do not make separate payments outside the booking to bypass the platform.
Treat workers with respect. Harassment, verbal abuse, or threats toward workers are grounds for immediate account suspension.
Leave honest reviews. Reviews must reflect your genuine experience. Incentivized, fabricated, or malicious reviews are prohibited.

6. Rules for Workers

Keep your credentials current. Your TESDA certificate and NBI Clearance must remain valid. Expired documents must be updated promptly or you'll be set to inactive until renewed.
Show up. Accept only jobs you can genuinely fulfill. Unexplained no-shows directly hurt customers and your worker rating.
Communicate through the app. Use in-app chat for all job communications. Do not solicit customers to contact you outside the platform or book directly to avoid commissions.
Maintain professional standards. Arrive on time, in presentable appearance. Deliver the service agreed upon at the listed quality standard.
Do not misrepresent your skills. Only apply for jobs within your verified TESDA qualification categories.
Accept the commission structure. Trabahadoor's commission is automatically deducted from completed job payments as set by your Area Partner (up to 14% total). Commission rates are non-negotiable per-job.

7. Payments and Wallet

Trabahadoor operates an in-app wallet system. Funds are credited to worker wallets upon job completion after commission deduction. Customers pay through the platform or via cash payment directly to the workers (when cashless payment is unavailable).

Wallet withdrawals are subject to minimum thresholds and processing times communicated in the app. In the event of a refund (due to dispute resolution), Trabahadoor reserves the right to deduct refunded amounts from the relevant worker's wallet.

Trabahadoor is not a bank or financial institution. Wallet balances are held in trust for platform participants and are not insured by the Philippine Deposit Insurance Corporation (PDIC).

8. Cancellations and Disputes

Either party may cancel a job before work begins. Cancellation policies (including any applicable fees) are displayed at the time of booking and may vary by service category.

If a dispute arises between a customer and worker, both parties should first attempt to resolve it directly via in-app chat. If unresolved, either party may raise a formal dispute through the app or by emailing hello@trabahadoor.com. Trabahadoor's decision on platform-level disputes (such as refunds or account actions) is final.

9. Prohibited Conduct

The following are grounds for immediate suspension or permanent ban:

Submitting falsified TESDA certificates, clearances, or government IDs.
Any form of fraud, scamming, or financial manipulation on the platform.
Harassment, threats, discrimination, or physical harm toward any platform user.
Soliciting customers to transact outside the platform to evade commissions.
Attempting to manipulate review scores through fake reviews or coercion.
Using the platform for any illegal activity under Philippine law.

10. Limitations of Liability

Trabahadoor facilitates connections - we do not guarantee the quality, safety, or outcome of any specific service. We verify credentials, but we are not liable for the actions of individual workers once on-site.

To the fullest extent permitted by Philippine law, Advanced Thinkers, Co. shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to property damage, injury, or loss of income.

Our maximum liability to any user for any claim arising from these terms shall not exceed the amount you paid for the specific transaction giving rise to the claim.

11. Changes to These Terms

We may update these Terms of Use as the platform grows or as law requires. Updates will be posted here with a revised "Last updated" date. Continued use of the platform after changes take effect means you accept the updated terms. For material changes, we'll send an in-app notification.

12. Contact Us

Questions about these terms? We're real people - reach out:

Company: Advanced Thinkers, Co.

Address: 007 Kalipayan Road, Sagkahan District, Barangay 62-B, Tacloban City, Leyte 6500

Email: hello@trabahadoor.com